Rates effective August 1, 2007 for the Southeastern Pennsylvania and Southern New Jersey area:

Prepaid Service Blocks – 12 month plan

15-Hour Service Block

30-Hour Service Block

60-Hour Service Block

Without a Service Agreement

Desktop PC Support *

$60/hr

$55/hr

$50/hr

$90/hr

Server/LAN/WAN Support **

$60/hr

$55/hr

$50/hr

$90/hr

After Hours Service ***

$120/hr

$110/hr

$100/hr

$180/hr

Emergency Service ****

$60/hr

$55/hr

$50/hr

$180/hr

Minimum Remote Support

¼ hour

¼ hour

¼ hour

½ hour

Minimun Billing for Phone & Email Support

¼ hour

¼ hour

¼ hour

N/A

Minimum Billing for On-Site Service

1 hour

1.5 hours

2 hour

1 hour

Service charge for On-Site Service

Included

Included

Included

$50

Priority Response Time for
Emergencies

Included

Included

Included

N/A

Access to Network of Local IT Partners and Contractors

Included

Included

Included

N/A

Semi-Annual Planning Session

Included

Included

Included

N/A

Monthly Cost, based on a
12 month commitment

$ 75.00/month

$ 137.50/month

$ 250.00/month

N/A

Service Plan Cost

$ 900

$ 1650

$ 3000

N/A

* Desktop PC Support includes labor only – parts billed separately

** Server/LAN/WAN Support includes labor only – parts billed separately

*** After Hours Service is outside of normal business hours (M-F, 8–5)

**** Emergency Service is when on-site service is required with less than 24 hours notice