Technology Solutions for
SMB'S and Independent Professionals

Laptop

Chelten Computer Communications

Chelten Computer Communications offers onsite PC & network installation, support, and repair services throughout the Southeastern Pennsylvania and Southern New Jersey area to small & medium businesses, home based businesses, independent professionals and individual home users.

Our technicians are skilled professionals who can usually solve your PC (desktop & laptop) or network problems and have your system back in working order quickly. Onsite service is usually available within 24 hours.

We are Commercial & Residential Service Specialists.

About Us

Chelten Computer Communications is an Information Technology solutions company that has been providing our customers in Southeastern Pennsylvania and South New Jersey with outstanding service since 1990.

Marlon Bell, President, is recognized in the area as a leading Technology Consultant with bleeding edge solutions for small and medium businesses and independent professionals.

As a Registered Member of the Microsoft Partner Program, Chelten Computer Communications is uniquely qualified to help with your business planning and implementation requirements.

The owners of Chelten Computer Communications are also natives of the Philadelphia Metropolitan area and are active members in this community. By supporting local businesses, such as ours, you also help support and sustain the local economy, a very important part of maintaining local identity and long term economic viability

In the end you can take comfort that your money supports not only a very appreciative and thankful local business, but also is not siphoned out of the local economic system to a corporate office in another state, or worse yet, another country. Our commitment to you has always been to ensure your complete satisfaction, which has led to our industry-leading guarantee; you must be satisfied with our service or there is no charge.

What is an IT Consultant?

In the world of technology, IT Consultants, also known as the information technology consultant, is something that the entire organization may never have enough of. These IT consultants address the
technical needs of businesses. The definition of an IT consultant is a technology specialist responsible for the implementation, monitoring, and maintenance of IT systems.

Definitions of the work of IT Consultants include technologies in network analysis, system management, security, and information verification, IT testing, data management and web management. In fact, information technology supervisors can work in a variety of information
technology fields. They work on the help desk to fix problems facing end users. Supervisors can also play the roles of software engineers, software developers, database administrators, program analysts, computer security experts, and network analysts, among others.

Regardless of where they work, the definition of an IT support coordinator will require strong analytics skills, as well as familiarity with different operating systems, such as Windows, Mac OS or Linux,
and the ability of one or more programming languages.

Usually, companies hire IT consultants to solve technical problems, such as computer programs, software, hardware, networks, cloud platforms, etc. Many information technology consultants often
work in a central office, or in some cases, those professionals work remotely.

IT Solutions

Social Media

Web Hosting

Consulting

The role of an IT consultant is to work in partnership with clients, advising them how to use information technology in order to meet their business objectives or overcome problems. We work to improve the structure and efficiency of IT systems in your organization.

Are you looking for a computer consultant that can provide you with a complete solution for your business?

Chelten Computer Communications has provided cost effective Information Technology solutions to small-and-medium-sized businesses located in Southeastern Pennsylvania and Southern New Jersey since 1990.

Here’s a partial list of services we provide:

•  Desktop and Laptop Computer Repair

•  Computer Networking 

•  Virus and Spyware Solutions

•  Firewall installation and configuration

•  File, Mail and Web servers

•  Computer and Peripheral Upgrades

•  Technology Analysis

•  Cost/Benefit Analysis

•  Web Site Design and Hosting

    •  Desktop Publishing 

    •  Offset & Electronic Printing 

    •  Individual and Small-Group Training 

    •  Custom Built PC’s and Servers 

    •  Onsite Service Calls 

    •  Small Business Support Packages

    Supporting the information technology demands of today’s workplace is increasingly challenging. Internal staffs are spread thin and may not have the broad spectrum of skills required to keep up with the ever-evolving landscape of technology. It has become difficult to recruit and retain technical staff, creating exposure and risk for many organizations. Businesses are turning to a co-managed IT services model to augment their existing staff.

    Sometimes a dedicated Staff is not Enough!

    Chelten Computer Communications provides the co-managed IT support you need. We open doors to emerging technologies, expand internal expertise, fill gaps in systems managed, helpdesk, skills and expertise. We relieve you of the stress of your IT and help your core departments be more successful. We can assist in these key areas:

    Managed IT Services: Our comprehensive approach to managed IT services provides you with proactive IT, preventative IT and responsive IT, and includes:

    • Remote monitoring and management of desktops and servers
    • Application and operating system patch management
    • Cyber security essentials, endpoint protection, employee security awareness training
    • Backup and disaster recovery for your critical systems

    Help Desk Services: Our support team is friendly, courteous and dedicated to your needs. What’s more, we follow documented best practices and our industry-leading support platform ensures your employees stay productive. Our help desk services include:

    • VIO Services (Virtual Information Officer)— A virtual information officer (VIO) provides a company with better ways of working with customers, streamlining workflows for greater productivity, risk management, and more. Until now, only large organizations had the financial wherewithal to employ this position. As your co-managed IT services provider, Chelten Computer Communications can function as your virtual VIO and provide these services:
    • Technology road map development and review
    • Ongoing IT planning and budgets
    • Technology and business risk assessment

    Co-Managed IT Services: 

    • 24/7/365 coverage
    • Support by skilled technicians
    • Escalation procedures
    • Co-managed ticket workflow
    • Call tracking through to resolution
    • Workstation hardware support
    • Office 365 Management
    • Operating system support
    • Core application software support
    • Email client support
    • Microsoft Office 365 support
    • Call activity reporting
    • VIO Services
    • Phishing Awareness Training
    • Remote Monitoring and Management
    • Anti-virus and Malware
    • Patch Management
    • Business Continuity
    • Help Desk
    • Co-Managed Ticketing System
    • Branded Employee Client Portal

    Our Services

    Most of our services are performed onsite. We can install parts you have purchased or sell you components at extremely competitive prices. We charge a $50.00 mobile service fee (for jobs outside of a 20 mile radius of Philadelphia) plus a labor or flat rate charge (parts are additional) for our services. On occasion, we will need to take your PC back to our shop for repair. There is no additional charge for this pick up and delivery service. 

    Below are a number of frequently requested services and our customary charge (Labor charges only): 

    Standard Service Pricing

    Commercial/SOHO User System Diagnostics, Repair or Tune Up – $90.00/hr (1 hour minimum) 

    Commercial/SOHO Networking – $90.00/hr (1 hour minimum) 

    Commercial/SOHO Cable/DSL Router (wired or wireless) Setup & Installation – $90.00/hr 

    Server – Installation & Configuration – $90.00/hr 

    Residential Home User -System Diagnostics, Repair or Tune Up – $75.00/hr (1 hour minimum) 

    Home Networking – $75.00/hr (1 hour minimum) 

    Residential Cable/DSL Router (wired or wireless) Setup & Installation – $75.00/hr 

    Tutoring – $75.00/hr

    Flat Rate Labor Prices (frequent requests) 

    •  Memory Installation – $35.00 

    •  CD-ROM or Floppy drive – $29.95 

    •  Data Recovery – $25.00 per recovered gigabyte ($150 minimum) 

    •  I/O Card – $29.95 

    •  Modem, NIC Card, Sound Card or Video Card – $39.95 

    •  Hard Drive – $55.00 (no data transfer) – Desktop System 

    •  Hard Drive – $115.00 (data transfered) – Desktop System 

    •  CD-RW or DVD Drives – $39.95 

    •  Scanners – $39.95 

    •  Additional Cooling Fan – $39.95 

    •  Application Software Installation & Configuration – $29.95

    •  Operating System –150.00  (does not include licensed media) 

    •  Printer Installation & Configuration – $39.95 (most printers) 

    •  New Computer Setup – $99.00 

    • Virus, Spyware, Adware, Malware Removal – $150.00 

    •  Wireless Network & Router plus Adapters 

    Contact Information


    Contact Us (*required)

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    Locate Us

    Our Info

    info@cheltencomputer.com
    www.cheltencomputer.com

    Our Address

    East River Drive
    Willingboro, NJ 08046
    O: 856-383-4617